Last updated: February 2026
These Terms & Conditions ("Terms") govern your access to and use of SalesCanvas.ai ("the Service"), operated by Sales Canvas AI Inc., a company registered in the State of Delaware, operating the website SalesCanvas.ai ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms.
SalesCanvas.ai is an AI-powered sales intelligence platform that generates strategic account briefings, use-case playbooks, reference cards, competitive beat sheets, and organization profiles for account executives. The Service uses artificial intelligence and live web search to produce intelligence reports based on user-provided inputs. Ancillary features include a conversational AI assistant ("Max") that answers questions about your own briefings and account data, manual Champion tracking for stakeholders you designate, and export of generated content to PDF and DOCX formats.
The Service does not provide financial, legal, investment, or professional advice. All AI-generated outputs are informational tools intended to assist your sales preparation. You are solely responsible for verifying the accuracy of any information before acting on it.
New users receive a limited free trial with a set number of credits. The trial period and credit allocation are specified at the time of registration. Free trial terms are subject to change without notice for new registrations.
Paid plans are billed monthly on the anniversary of your subscription start date. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.
The Service operates on a credit-based usage model. Different actions consume different amounts of credits. Credit costs for each action are displayed before execution. Unused credits from your monthly allocation do not roll over to the next billing period unless explicitly stated in your plan.
Additional credit packs may be purchased at any time. Add-on credits do not expire and are consumed only after your monthly allocation is depleted.
Individual plans (monthly & annual). Because a full-feature free trial is available, individual subscription fees are non-refundable, with one exception: if you contact us within 7 days of your first payment and have consumed zero credits, we will issue a full refund to the original payment method. Once any credit has been consumed, the subscription becomes non-refundable. Unused credits are not refunded on cancellation and do not carry over between billing periods.
Enterprise plans. Enterprise subscriptions are pre-paid and non-refundable. If monthly uptime drops below 99.5%, we apply a 10% service credit toward your next renewal invoice; below 99%, a 25% service credit. If SalesCanvas.ai materially breaches the contract (including data breach, repeated SLA misses, or loss of SOC 2 attestation), you may terminate the contract for cause and receive a pro-rata refund of the unused prepaid term. Mid-term seat reductions are not refunded; seat additions are pro-rated to the renewal date.
If the Service fails to deliver a requested output for any system-side reason (LLM provider error, model timeout, infrastructure failure, or any unhandled exception during generation), the full credit charge for that request is automatically refunded to your balance, typically within seconds and always within the same session. This applies to:
Refunds appear in real time as a "Credits refunded" notification (in-app toast plus an entry in your unified inbox) and are permanently recorded in your Usage Log with an "↩ refunded" chip, the originating action, the failure reason, and the refund amount. Refunds are operational corrections — not commercial refunds — and do not affect your subscription billing or invoices.
Eligibility caveats. The Credit-Back Guarantee covers system-side failures only. Credits are not refunded when: (a) the generation succeeds but you are dissatisfied with the AI output (governed instead by Section 6, AI-Generated Content Disclaimer); (b) you cancel a generation in progress; or (c) the failure is caused by your own input (e.g., supplying an invalid URL, a private/blocked organization, or content that triggers our safety filters). In disputed cases, contact support@salescanvas.ai for manual review.
Billing errors & disputes. Billing mistakes (duplicate charges, wrong tier, etc.) are always corrected regardless of usage. For billing disputes contact support@salescanvas.ai before initiating a chargeback; accounts with an active chargeback are frozen pending resolution by the card issuer.
You agree not to:
You retain ownership of the data you input into the Service and the briefings generated for you. You grant us a limited license to process your input data solely for the purpose of delivering the Service.
The Service, including its design, code, prompts, algorithms, branding, and documentation, is owned by Sales Canvas AI Inc. and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology.
To deliver the Service, your input data may be transmitted to third-party AI providers and web search services. These transmissions are necessary to generate your intelligence reports. Some workloads are processed via asynchronous batch pipelines and may be temporarily retained by AI providers for up to 24 hours before deletion, in accordance with their published retention policies. Please review our Privacy Policy for full details on data handling.
Stakeholder & Champion inputs. When you manually add executive contacts, Champions, or stakeholder notes to the Service, you represent that you have a lawful basis (under applicable data-protection laws such as GDPR and CCPA) to input that third-party personal information and that you will handle it in accordance with your organization's privacy obligations. You may delete these records at any time.
To the maximum extent permitted by law, Sales Canvas AI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.
Our total aggregate liability for all claims arising from or related to the Service shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved exclusively in the courts of the State of Delaware.
For questions about these Terms, please contact us at:
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